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Airport services

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Directions, mobility and assistance at the airport.

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Services

6 services
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Business responsibilities

Business responsibilities

Four groups and twelve business areas. Specialist operations follow their own staff procedures.

Terminal operations

Passenger terminal servicesPassenger support enquiries

Passenger areas in T1, Concourse and T2

  • Information desks
  • Passenger guidance, crowd flow and amenity checks
  • Arrivals service desks
  • Help desk
  • Announcements
  • Lost property
  • Museum
  • Construction exhibition
  • Volunteer support
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VIP room servicesDepartment referral enquiries

VIP rooms and public observation facilities

  • Coordinated VIP assistance
  • Exhibition and observation facilities
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Passenger boarding bridgesSpecialist staff operations

Boarding bridges at T1, Concourse and T2

  • Bridge docking and undocking
  • Specialist operating procedures

Transport operations

T1 traffic and parkingPassenger support enquiries

T1 car parks and landside roads

  • Parking operations and fee information
  • Traffic flow management
  • Taxi service guidance
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T2 traffic and parkingPassenger support enquiries

T2 car parks, landside roads and bus terminal

  • Parking operations and fee information
  • Traffic flow management
  • Taxi and bus service guidance
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Shuttle servicesPassenger support enquiries

Airport shuttle routes and stops

  • Landside and airside shuttles
  • Accessible vehicle services
  • Vehicle and stop maintenance
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Cleaning operations

T1 cleaningPassenger support enquiries

T1 buildings and surrounding areas

  • Cleaning of public spaces, toilets and surrounding facilities
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T2 cleaningPassenger support enquiries

T2, transport centre and associated buildings

  • Cleaning of terminal, transport centre and surrounding facilities
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Annex building cleaningDepartment referral enquiries

Airport offices, training centre and annex buildings

  • Annex building cleaning
  • Glass cleaning
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Facility operations

Free trade zone operationsDepartment referral enquiries

Managed free trade zone facilities and logistics areas

  • Facility, cleaning, traffic and security services
  • Tenant, lease and access support
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Office and training centre operationsDepartment referral enquiries

Offices, sports facilities and aviation training centre

  • Visitor, office and event support
  • Vehicle, sports and training facility operations
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Records managementSpecialist staff operations

Document reception, information library and archives

  • Document reception and distribution
  • Drawing standards and archive preservation

Official business scope